Frequently asked questions

No. The trial is free, lasts 14 days and gives you full access to the system.

Usually the same day. There is no implementation project or training: set up your leave types and approvals, add your employees and invite them.

The Standard plan includes importing your employees and leave data.

Yes, if you need to. 14 days is usually enough to get to know the system, but if something kept you from trying it properly, write to us and we will help.

11 languages: English, Bulgarian, Greek, Macedonian, German, Spanish, French, Romanian, Serbian, Russian and Turkish. Missing a language? We can add it.

Yes, for iOS and Android. The system also works in any modern browser on a computer, tablet or phone.

Access is granted by your organization's administrator. Ask your manager or HR to send you an invitation: the email contains the address of your company's system.

If you already have an account but cannot log in, use “Forgot password” on the login page. If that does not help, write to support@timeoff.guru.

It depends on your organization's settings. The administrator decides whether a substitute is required, usually based on what managers need.

There are two possible reasons:

• the colleague already has leave booked for the same period;
• the colleague is not on the list of people who can substitute for you.

In the second case, ask your administrator to add them.

You can always cancel a request that is still waiting for approval. Cancelling leave that is already approved is possible if your administrator has enabled it. In some organizations the cancellation has to be confirmed by HR or your manager.

In Current requests, open the From me tab, select the leave and click Cancel. The days return to your balance. More in the manual.

Tell your HR department straight away. They can record the change in the system on your behalf.

Yes, if your organization allows it. The administrator sets by how many days employees can exceed their entitlement: from zero to unlimited.

Some companies choose unlimited. That way they offer unlimited leave without changing employment contracts.

With “Work on behalf of”, managers and HR submit requests for people in their team. Request notifications can be sent by email or SMS.

Yes, through single sign-on (SSO) using SAML. Microsoft AD FS acts as the identity provider (IdP) and TIMEOFF.GURU verifies the SAML token.

To set it up, your Active Directory administrator gives us:

1. the address the system will run on, for example timeoff.your-company.com;
2. the SAML X.509 certificate;
3. the SSO login URL;
4. the name of the attribute holding the user name, usually the email address.

We then configure TIMEOFF.GURU. Google, OAuth, LDAP and HCL Domino sign-in are also supported. Directory integration is an option on top of the plans and is charged separately.

Yes. Importing employees and leave data is included in the Standard plan.

There are three ways:

• Excel export of reports, on all plans;
• Calendar sync with Google, Outlook and iCal, on the Standard plan;
• API for automated data exchange, on the Standard plan.

See the API documentation. For access, write to support@timeoff.guru.

Our primary data centre is Equinix IBX in Sofia, in the European Union. Backups are kept in a physically separate location. All traffic is encrypted, and our information security management is certified to ISO/IEC 27001 and ISO/IEC 27017. See the Security page for details.

Yes. If you need a data processing agreement (DPA), write to us.

Yes. The administrator enables two-factor authentication (2FA) and chooses how often it is required. When logging in, the system emails a code. If you sign in through Active Directory or another provider (SSO), its rules apply.

ISO/IEC 27017 is the standard for security controls in cloud services. It extends ISO/IEC 27001, so we still have one certificate, and its scope now includes cloud services.

For you, it is independent confirmation that we run our cloud services by internationally recognised rules. When your security team or auditors review your suppliers, the certificate answers many of their questions.

Yes. Every action is written to an audit log. The history of each request shows who did what and when, including who rejected a request and why.

Your data is destroyed immediately after the subscription ends, following set procedures.

The ISO/IEC 27001 (with ISO/IEC 27017 in scope), ISO/IEC 27701, ISO 22301, ISO/IEC 20000-1 and ISO 9001 certificates, a data processing agreement (DPA), the list of sub-processors and answers to a security questionnaire. Write to us.

It depends on the number of users:

• Starter: €110 a year, flat, for organizations of up to 10 people;
• Standard: from €1 per user per month, with no limit on users. As you add employees, the price per person falls progressively to €0.50.

See all prices and what each plan includes.

No. Prices exclude VAT and other local taxes.

Directory integration (Active Directory, Google, OAuth, SAML, LDAP, HCL Domino), branding with your company logo, integrations with other systems, and premium support by phone and Zoom with a dedicated account manager.